Of course, the best way to deal with all of them is to hold your ground, communicating your needs and feelings openly and assertively. But, of course, this approach is always easier said than done. The less-than-assertive among us sometimes need a little help to take charge of these difficult exchanges and start getting what we want. This concise, witty book reveals the secrets you need to know to make the most of difficult conversational situations.

The book offers an arsenal of rhetorical weapons you can use to stop verbal assailants in their tracks like the snappy comeback, the well-argued response, and the simple truth. ... more