Why Things Go Wrong

W. Edwards Deming's 14 Points for Managers and his 7 Deadly Diseases of Management are now available in a concise, painless, and effective text. Among the principles Fellers teaches are those pertaining to manager-employee relationships, interdepartmental coordination, and, above all, quality management. He explains how to remove the stumps of outdated, poorly tested management styles from practice and get back to the business of frontline management. Deming was a key consultant in management circles, his clients including Ford, GM, and Dow Chemicals. The principles are taught regularly in business schools but rarely reach practical application because of their complexity. Now Fellers transcends these obstacles, putting Deming in a compact volume that speaks to anyone trying to understand why things go wrong.

‘Delivers what it promises, bringing back to the basics W. Edwards Deming’s forward thinking and far-reaching principles into a format that anyone can apply.’ - Charles J. Givens, author, SuperSelf ‘Motivating, easy to read, and fast paced.’ - Ken Blanchard ‘A lively and upbeat approach to understanding and implementing Deming – fun to read!’ - Don Dewar, publisher, Quality Digest ‘The wit, humour, and tact are marvelous. I fearlessly recommend this book to readers whose concern is “How do I get my boss to change!” There’s no preaching or management bashing, but the message is powerful.’ - Richard Lawson, TQM coordinator, DSM Chemicals ‘The concepts caused me to re-evaluate all my management practices. We may have a classic here.’ - Dr Joe Tiller, licensed psychologist ‘Unearths the root causes behind many of the knee jerks and personal agendas. A how-to book that will be on the shelves forever.’ - J. Michael Gautney, HR maanger, Tri-Wall ‘Initiatives from ISO-9000 to re-engineering seldom produce bottom-line dollars. This book shows a unique approach to the Deming philosophy that will enhance all other corporate effort.’ - Jenny Tokash, quality assurance manager, Carborundum Company