Ellen never knew what hit her. But when a drunk driver runs a red light her life is over in an instant. Her small daughter survives - and Ellen, hovering in the borderland between life and the afterlife, can only watch as her loved ones try to pick up the pieces without her. Her husband Marc, struggling with being a single parent. Naomi, her little girl, blaming her mother for leaving her. And Ellen's mother, full of guilt, slowly falling apart. Ellen isn't ready to let go. She doesn't want to say goodbye. She is confused, angry and hurting for her family and herself. And that's where George comes in. He is her guide through her confusion as she witnesses the devastation among the living. With George at her side Ellen learns that even though she is dead she is not helpless. There are things that she can do from beyond the grave to influence what happens in the world she left behind. But George is new to his 'job', and has issues of his own. A working arrangement starts to become something neither of them expects. It is only after death that life can be fully understood.